Introduction to Operational Excellence

In this one-day introduction we will look at a variety of tools to make improvements and efficiency in business and discuss how they help businesses to remain competitive.

Our approach to continual improvement will include examples such as;

  • PDCA - (plan, do, check, act) a circular four–step model for carrying out change that should be continually repeated for continuous improvement
  • Eight Disciplines (8Ds) - A problem-solving method used to resolve issues by identifying, correcting and eliminating recurring problems
  • Learn Six Sigma - A complimentary discipline where waste is identified and removed from a system to improve the process flow and where variation is lowered in a process to reduce the number of defects and ultimately improve customer satisfaction
  • Our training will be interactive and involve team exercises

For more information please e-mail or call 020 8773 8111


1st Delegate @ £395 +VAT
Subsequent Delegates @ £350 each +VAT
Special rates available for PPMA members


9:30am Registration
10:00am Introduction / Seminar Start
11:30-11:45am Coffee
1:00pm Lunch
2:00pm Seminar continues
3:15pm Tea
3:30pm Seminar continues